3D print customer order status page workflow

3D print customer order status page workflow

getPrintiv is built for 3D print shop owners and operators who sell catalog items and custom work online. It gives shops a hosted storefront where customers can submit project details and view available catalog items.

For 3D print shops, an order status workflow helps keep customer work organized from the first request through fulfillment.

Customer request intake

Customers can start a getPrintiv request in several ways. A request can begin with a model upload, a reference URL, an image upload, or a scan request.

Each request requires an email or phone contact. This gives the shop a way to follow up with the customer before reviewing the work.

Catalog items and custom work

getPrintiv works with both catalog items and custom work. Public catalog items can come from approved quote work or from parts that an admin publishes for public visibility.

This gives a 3D print shop a way to show available items while still accepting custom requests from customers.

Shop setup

Creating a getPrintiv shop requires Google sign-in, a shop name, and a shop URL slug. Each tenant shop uses a hosted subdomain in this format:

`<slug>.getprintiv.com`

This gives each shop its own hosted storefront for customer requests and catalog items.

Order fulfillment statuses

getPrintiv uses fulfillment statuses to help shops track order progress. These statuses include:

. new

. queued

. printing

. quality check

. ready

. out for delivery

. delivered

. archived

These statuses give shop owners and operators a clear way to track where each order is in the fulfillment workflow.

Why this matters for 3D print shops

3D print shops may receive different types of customer requests, including model uploads, reference links, image uploads, scan requests, and catalog item orders.

A clear status workflow helps the shop organize each request after it is reviewed. The shop can then track the work through each fulfillment stage until the order is delivered or archived.

Final summary

getPrintiv helps 3D print shop owners and operators manage customer requests, catalog items, custom work, and fulfillment statuses. Shops can use it to keep customer submissions and order progress organized through a hosted storefront.