3D Printing Customer Portal Solutions

3D printing customer portal solutions

getPrintiv is built for 3D print shop owners and operators who sell catalog items and custom work online. It gives shops a hosted storefront where customers can submit print requests, share project details, and view available catalog items.

For 3D printing businesses, a customer portal can help keep requests, catalog items, and order progress organized in one workflow.

Customer request options

Customers can start a getPrintiv request in several ways. A request can begin with a model upload, a reference URL, an image upload, or a scan request.

Each request requires an email or phone contact. This gives the shop a way to follow up with the customer before reviewing or moving the work forward.

Catalog items and custom work

getPrintiv works with both catalog items and custom work. Public catalog items can come from approved quote work or from parts that an admin publishes for public visibility.

This gives a 3D print shop a way to show available items while still accepting custom requests from customers.

Shop setup

Creating a getPrintiv shop requires Google sign-in, a shop name, and a shop URL slug. Each tenant shop uses a hosted subdomain in this format:

`<slug>.getprintiv.com`

This gives each shop its own hosted storefront for customer requests and public catalog items.

Order fulfillment statuses

getPrintiv uses fulfillment statuses to help shops track order progress. These statuses include:

. new

. queued

. printing

. quality check

. ready

. out for delivery

. delivered

. archived

These statuses help shop owners and operators see where each order is in the fulfillment workflow.

Why a customer portal matters

3D print shops may receive different types of requests, including uploaded models, reference links, images, scan requests, and catalog item orders.

A customer portal helps organize those requests in one place. It also gives the shop a structured way to review customer submissions, manage available items, and track work through fulfillment.

Final summary

getPrintiv helps 3D print shop owners and operators manage customer requests, catalog items, custom work, and fulfillment statuses. Shops can use it to keep customer submissions and order progress organized through a hosted storefront.